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Frequently Asked Questions (FAQ)
Spotted an error?
Spotted an error?
Whether it's a language slip, inaccurate product detail, or missing information — we'd love to hear from you. Your feedback helps us maintain the quality and accuracy our customers deserve. Contact us →
How long does it take to process and order?
How long does it take to process and order?
Your order will be processed immediately with us, but no later than the next working day after receipt.
Our current transportation partner, DHL, states that their delivery takes 1-2 business days within Germany.
Please note that we don't deliver on the weekends or public holidays.
For more detailed information, refer to our Shipping Policy.
What is your return & refund policy?
What is your return & refund policy?
We accept returns within 45 days of delivery, provided the items are unopened and in their original condition.
Prior to return, you need to contact us and obtain a return number without which the return is not possible.
We refund within 10 business days after product reception and examination.
Some products such as Hydrolats can't be returned as they are sensitive to conditions.
For more detailed information, refer to our Return & Refund Policy or Contact us.
Do you ship internationally?
Do you ship internationally?
Yes, we deliver worldwide.
For more detailed information, refer to our Shipping Policy.
How about professionals & businesses?
How about professionals & businesses?
Pro account is coming soon.
In the meanwhile, we'd love to hear from you.
Contact us concerning your orders or requests.